Delivery Information

We aim to get your orders printed, carefully packaged and dispatched as quickly as possible.

Order Processing & Dispatch

All orders are processed as quickly as possible during our normal working days, Monday to Friday, excluding bank holidays.

As some of our products are printed to order, dispatch times may vary depending on the item, quantity and any personalisation required.

Please refer to the individual product listing for any specific dispatch information.

Delivery Options

Delivery options and charges are calculated and displayed at checkout before you complete your purchase.

Delivery times are estimates and may vary depending on the courier, destination and any unexpected delays.

Please note that dispatch time and delivery time are separate. Delivery time begins once your order has been handed over to the delivery provider.

Personalised Orders & Artwork Proofs

For products in our Add Text Or Name an Personsonlised collection, you can choose whether you would like to receive an artwork proof before dispatch.

If you select YES:

We will prepare and send your artwork proof as soon as possible for you to check.

Your order will not be dispatched until we have received your approval.

Please be aware that requesting an artwork proof will delay dispatch until your proof has been confirmed.

If you select NO:

Your order will proceed to production using the personalisation details you supplied, without an artwork proof being sent for approval.

Please double-check all names, spelling and wording before placing your order.

Tracking Your Order

If your order is sent using a tracked delivery service, tracking details will be provided when available.

Some delivery services are not tracked, and tracking information will therefore not be available for every order.

Delivery Delays

Although we do our best to ensure orders arrive promptly, occasional delays can occur due to courier disruptions, severe weather, busy periods or circumstances outside our control.

If you experience a delivery problem, please contact us so we can investigate.

Incorrect or Damaged Deliveries

If your order arrives damaged, incorrect or with items missing, please contact us as soon as possible.

Please include your order number, a description of the issue and photographs where relevant so we can help resolve