Frequently Asked Questions (FAQ)

Welcome to our FAQ page! We've answered some of the most common questions about our products, ordering, delivery and personalisation.

If you can't find the answer you're looking for, please get in touch through our Contact Us page.

Dropshipping Account Applications

Please contact us before applying for a dropshipping account.

We ask all new dropshipping customers to get in touch with us before their account can be approved.

This allows us to learn a little more about your business, discuss your requirements and ensure our dropshipping service is suitable for you.

When contacting us, please include:

• Your business name

• Your website or online marketplace shop links

• Where you currently sell your products (Shopify, Etsy, eBay, Amazon, etc.)

• A brief description of your business

Please note: Dropshipping accounts are subject to approval. Wholesale prices and ordering access will only become available once your account has been approved.

We look forward to working with you!

Ordering & Products

How do I place an order?

Simply browse our website, select your products and add them to your basket. Once you're ready, proceed to checkout and follow the instructions to complete your purchase. 

Can I order more than one sign?

Absolutely! You can order multiple signs in the same transaction. Simply add each item to your basket before checking out.

Do you offer personalised signs?

Yes! We offer personalised products where you can add your own text or name. Look for products in our Add Text Or Name collection.

Can I have my own design printed?

Yes! We can print your own artwork or designs onto signs. Please contact us to discuss your requirements.

Personalisation & Artwork Proofs

How do I add my text or name?

When ordering a product from our Add Text Or Name collection, you'll see a text box where you can enter the wording you'd like printed.

Please check all spelling, names, punctuation and details carefully before completing your order.

Can I see a proof before my order is printed?

Yes! When ordering a personalised product, you can choose whether you would like an artwork proof before dispatch.

• YES: We will send you a proof as soon as possible for you to review and approve.

• NO: Your order will proceed without an artwork proof being sent for approval.

Will requesting a proof delay my order?

Yes. If you request a proof, your order will be held until you have confirmed your approval.

We will send your proof as soon as possible, but please be aware that dispatch times will be extended while we wait for your confirmation.

What happens if I don't reply to my proof?

Your order will remain on hold until we receive your approval. We cannot dispatch an order awaiting proof confirmation.

Can I change my wording after placing an order?

Please contact us immediately if you need to make a change.

We will do our best to accommodate changes, but this may not be possible once production has started.

Delivery & Dispatch

How long will my order take to arrive?

We aim to process and dispatch orders as quickly as possible.

Dispatch times can vary depending on the products ordered, personalisation requirements and order quantities.

Delivery estimates and available shipping options are shown at checkout.

Do you offer tracked delivery?

Tracked delivery is available on selected services. If you choose a tracked service, tracking information will be provided when available.

Please note that some delivery methods do not include tracking.

Can I track my order if I choose an untracked delivery service?

Unfortunately, no. If you select an untracked delivery method, we cannot provide live tracking updates.

What if my order hasn't arrived?

Please check your estimated delivery date and allow for possible postal or courier delays.

If your order is overdue, contact us with your order number and we'll do our best to help.

Can I change my delivery address?

Please contact us as soon as possible if you need to change your address.

Address changes may not be possible once an order has been dispatched.

Returns & Problems With Orders

Can I return an item?

Please refer to our Returns & Refunds Policy for information about returns, refunds and cancellations.

Personalised or custom-made products may have different cancellation and change-of-mind return conditions.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

What if my order arrives damaged?

Please contact us with your order number, details of the damage and photographs where possible.

We'll review the issue and help arrange an appropriate resolution.

What if I've received the wrong item?

Please contact us and provide your order number along with details of the item received.

We'll investigate and work to resolve the issue.

Wholesale & Trade Orders

Do you offer wholesale prices?

Yes! We welcome wholesale and trade customers.

We have thousands of sign designs available and can also produce signs using your own artwork.

Can I order signs to sell in my shop?

Absolutely! Our signs are available for retailers looking to stock a wide range of designs.

Can I order large quantities?

Yes. If you require larger quantities or have specific printing requirements, please contact us to discuss your order.

Can you print our business designs?

Yes! We can print customer-supplied artwork onto signs, subject to artwork suitability and print requirements.

Contact & Customer Support

How do I contact you?

Please visit our Contact Us page and complete the contact form.

If your enquiry relates to an existing order, please include your order number.

We aim to respond to customer enquiries as soon as possible during normal business hours.

Still need help?

We're always happy to assist with product questions, personalisation, delivery enquiries and wholesale orders.

Please get in touch and we'll do our best to help!