Contact information
Contact Information
Last updated: 4 August 2026
If you need help with your account, an order, delivery, artwork or a product issue, please contact us using the details below.
Business details
Inkcognito Printing Ltd
Company number: 17089510
VAT number: GB 516 693 568
Registered and trading address
Inkcognito Printing Ltd
Unit Mo33
Maesbury Road
Oswestry
England
SY10 8GA
When contacting us about an order, please include:
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Your order number
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Your account email address
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The recipient’s name
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The delivery postcode
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A clear description of your enquiry
For damaged, faulty or incorrect products, please also include clear photographs of the product, packaging and delivery label.
Response times
We aim to respond to enquiries as soon as reasonably possible during our normal business hours.
Messages received outside business hours, on weekends or on public holidays may be answered on the next working day.
Order changes and cancellations
Orders may enter production shortly after they are placed.
To request an order change or cancellation, email us immediately with the order number. Requests are not confirmed until accepted by us in writing.
We may be unable to change or cancel an order once production has started.
Returns address
Products must not be returned without our prior written authorisation.
Please contact us before sending a return. We will provide the correct return instructions and reference details where a return has been approved.
Unauthorised returns may be refused or returned to the sender.
Complaints
To make a complaint, email:
Please provide full details of the issue and the outcome you are requesting.
We will review the complaint and may request additional information or evidence before providing a response.
Legal notices
Formal legal notices should be sent to:
Inkcognito Printing Ltd
Unit Mo33
Maesbury Road
Oswestry
England
SY10 8GA
Email: inkcognitoprint@gmail.com