Terms of service

Terms of Service

Last updated: 4 August 2026

1. About us

These Terms of Service apply to the dropshipping, printing and fulfilment services supplied by:

Inkcognito Printing Ltd
Company number: 17089510
VAT number: GB 516 693 568
Unit Mo33, Maesbury Road
Oswestry
England
SY10 8GA

Email: inkcognitoprint@gmail.com

In these terms:

“we”, “us” and “our” mean Inkcognito Printing Ltd.
“you” and “your” mean the person or business opening an account or placing an order.
“your customer” or “recipient” means the person to whom an order is delivered.
“website” means our dropshipping website.
“products” means the printed products and other goods supplied by us.
“order” means an order submitted through our website or otherwise accepted by us.
“artwork” includes designs, images, photographs, text, logos and other material supplied for printing.

2. Business-to-business service

Our dropshipping website is intended for businesses, retailers, resellers and other persons purchasing products for commercial purposes.

By registering for an account or placing an order, you confirm that:

You are acting in the course of a business, trade, craft or profession.
You are not purchasing as an individual consumer.
You are at least 18 years old.
You have authority to enter into a contract on behalf of the business named on the account.
The information you provide is complete and accurate.

If you purchase products wholly or mainly for personal use, you must inform us before placing an order, as different legal rights and terms may apply.

3. Agreement to these terms

By creating an account, using the website or placing an order, you agree to be bound by:

These Terms of Service
Our Returns, Refunds and Cancellation Policy
Our Privacy Policy
Our Shipping Policy
Any additional terms shown on a product page or agreed in writing

Where there is a conflict between these Terms of Service and a written agreement individually negotiated and signed by us, the individually negotiated agreement will take priority.

4. Your account

You may be required to create and receive approval for a business account before accessing dropshipping prices or placing orders.

You are responsible for:

Keeping your account information accurate and current.
Maintaining the security of your username and password.
Preventing unauthorised access to your account.
All orders and activity completed through your account.
Informing us immediately if you suspect unauthorised use.

You must not share your account with another unrelated business without our written permission.

We may request information to verify your identity, business status, billing details or eligibility to use the dropshipping service.

We may refuse, suspend or close an account where we reasonably believe:

False or misleading information has been supplied.
The account has been used fraudulently.
Payments remain overdue.
There have been repeated payment disputes or chargebacks.
The website or service has been misused.
Orders contain unlawful or prohibited material.
Your conduct creates a legal, financial, security or reputational risk.
You have materially breached these terms.

5. Product information

We take reasonable care to ensure that product descriptions, images, sizes and specifications are accurate.

However:

Product images are illustrative.
Colours may vary between screens, printers, materials and production batches.
Dimensions may be subject to reasonable manufacturing tolerances.
Colours may differ slightly from a digital preview or previous order.
Product positioning, cropping and finish may vary slightly through normal production.
Packaging may change without notice.
Minor variations that do not materially affect the product’s use are not faults.

You are responsible for checking that the selected product, material, size and specification are suitable for your intended purpose and for the description you provide to your own customers.

6. Prices and VAT

Prices are displayed on the website and may be changed from time to time.

The website or checkout will indicate whether prices include or exclude VAT. VAT will be charged at the applicable rate where required.

Unless specifically stated otherwise:

Product prices do not include delivery.
Delivery charges are calculated separately.
International duties, taxes, customs fees and import charges are not included.
Marketplace charges and fees imposed on you are not included.
Currency conversion charges are your responsibility.

The price applied to an order is normally the price shown when the order is submitted.

If an obvious pricing or technical error occurs, we may cancel the affected order and refund any payment made. We are not required to supply a product at a price that was clearly displayed in error.

We may change prices for future orders without notice. Price changes will not normally affect an order that we have already accepted and paid for.

7. Promotions and discounts

Discounts, promotional codes and introductory offers:

Apply only during the period stated.
May be limited to certain accounts, products or order values.
Cannot be exchanged for cash.
Cannot normally be combined unless expressly stated.
May be withdrawn where they have been used fraudulently or contrary to their conditions.

We may correct or cancel an order where a discount has been applied because of an obvious technical error or misuse.

8. Placing an order

You are responsible for checking all details before submitting an order, including:

Product and size
Quantity
Design
Artwork
Personalised wording
Spelling and punctuation
Recipient’s name
Delivery address
Postcode
Delivery service

Submitting an order is an offer to purchase products from us.

An automated email acknowledging receipt does not necessarily mean that the order has been accepted.

A contract is formed when we:

Send confirmation that the order has been accepted;
Begin producing the order; or
Dispatch the order,

whichever happens first.

We may refuse or cancel an order before acceptance where:

The product is unavailable.
Payment cannot be authorised.
The order contains an obvious pricing error.
The artwork is unsuitable or prohibited.
The delivery address cannot reasonably be serviced.
We suspect fraud or misuse.
We cannot lawfully fulfil the order.
The order falls outside our production capabilities.

If we cancel an order after payment but before production, we will refund the amount paid for the cancelled order.

9. Payment

Payment must be made using a payment method accepted on the website unless we have agreed credit terms in writing.

You confirm that:

You are authorised to use the selected payment method.
The billing information supplied is accurate.
Sufficient funds or credit are available.

We may:

Delay production until payment has cleared.
Suspend an account where payment is overdue.
Cancel unpaid orders.
Recover reasonable costs incurred in collecting overdue business debts.
Charge statutory interest and applicable compensation on qualifying late commercial payments.

You must not make an unjustified chargeback or payment dispute instead of contacting us about a problem.

Where a chargeback is made improperly, we may suspend the account and recover the amount owed together with reasonable associated costs.

10. Credit accounts

Credit facilities are available only where expressly approved by us in writing.

We may:

Set or change a credit limit.
Request payment in advance.
Carry out reasonable credit checks.
Withdraw credit facilities.
Suspend production while invoices are overdue.

Unless otherwise agreed, invoices must be paid by the due date shown on the invoice.

Granting credit on one occasion does not oblige us to provide credit for future orders.

11. Production

Production may begin shortly after an order is received.

Once an order has entered production, it may not be possible to:

Cancel it.
Change the delivery address.
Change the product or size.
Amend the artwork or wording.
Combine it with another order.

Production and dispatch estimates are not guaranteed unless we expressly confirm a guaranteed deadline in writing.

Orders containing multiple products may be dispatched separately.

12. Artwork and personalisation

You are responsible for checking all artwork and personalisation before submitting an order.

We will generally print the artwork as supplied. Unless specifically purchased or agreed, our service does not include:

Proofreading
Spelling correction
Grammar correction
Artwork redesign
Image enhancement
Colour correction
Resolution checking
Intellectual property clearance

We are not responsible for errors contained in artwork, wording, files or instructions supplied or approved by you.

We may make minor technical adjustments where reasonably necessary for production, including resizing, repositioning, cropping or converting a file.

Where a proof is provided, production will not normally begin until approval has been received. Your approval confirms that the design, spelling, layout and product details are correct.

13. Artwork quality

You are responsible for supplying artwork in a suitable format and at a sufficient resolution.

Low-resolution, blurred, compressed, incorrectly sized or poorly prepared artwork may result in reduced print quality.

We may warn you about an apparent issue, but we are not obliged to identify every artwork defect.

Where you instruct us to proceed after an artwork warning, you accept the risk associated with the identified issue.

14. Intellectual property rights

You retain ownership of intellectual property rights in original artwork owned by you.

You grant us a non-exclusive, royalty-free licence to use, reproduce, resize, adapt and process supplied artwork to:

Produce your order.
Provide previews or proofs.
Complete quality-control checks.
Resolve complaints.
Maintain reasonable production and order records.

You confirm that you own the artwork or have all licences, permissions and authority necessary for us to print it.

You must not supply material that infringes:

Copyright
Trade marks
Design rights
Privacy rights
Publicity rights
Any other intellectual property or legal rights

You are responsible for claims arising from material supplied by you, except to the extent that the claim results from our own unauthorised use of the material.

We may refuse or cancel an order where we reasonably suspect that artwork infringes another person’s rights.

15. Prohibited content

You must not ask us to produce material that:

Is unlawful.
Is fraudulent or misleading.
Infringes intellectual property rights.
Is threatening, harassing or defamatory.
Promotes hatred, terrorism or unlawful discrimination.
Contains unlawful sexual content.
Exploits or endangers children.
Encourages criminal activity.
Impersonates a person or organisation deceptively.
Contains personal information used unlawfully.
Could reasonably expose us to legal or regulatory action.

We may refuse, cancel or report an order where required by law or where we reasonably believe the material is unlawful.

16. Designs supplied by us

Unless otherwise stated, designs, templates, mock-ups, product photographs, website content, branding and other materials created or supplied by us remain our intellectual property or that of our licensors.

Purchasing a printed product does not transfer ownership of the underlying design or grant permission to reproduce, resell or distribute the digital artwork.

You may use approved product photographs and descriptions supplied specifically for dropshipping purposes to advertise the relevant products, subject to any restrictions we provide.

You must not:

Claim ownership of our designs.
Sell or distribute our digital design files.
provide our artwork to another manufacturer.
Remove ownership notices from digital materials.
Register our designs, branding or content as your own intellectual property.

17. Dropshipping and white-label fulfilment

Where available, we will dispatch orders directly to the recipient using the delivery information supplied by you.

We will take reasonable steps to follow the white-label or dropshipping arrangements described on the website. However, we cannot guarantee that every parcel will be completely free from references to us or our delivery and production partners.

References may appear on:

Delivery labels
Customs documentation
Carrier notifications
Returns information
Regulatory or safety information
Packaging required by a delivery provider

You are responsible for presenting yourself accurately to your customer and must not state or imply that you personally manufactured a product where doing so would be misleading.

You remain the retailer and contracting seller to your customer.

18. Your relationship with your customer

Your customer purchases from you, not directly from Inkcognito Printing Ltd.

You are responsible for:

Your product listings.
Your advertised retail prices.
Your customer communications.
Your customer service.
Your own terms and policies.
Taking payment from your customer.
Consumer cancellation and refund rights.
Handling complaints.
Ensuring that your listings accurately describe our products.
Any promises you make regarding delivery or product performance.
Compliance with laws applying to your retail sale.

A refund or replacement that you voluntarily provide to your customer does not automatically entitle you to reimbursement from us.

Your claim against us will be assessed separately under these terms and our Returns, Refunds and Cancellation Policy.

19. Recommended retail prices

Any recommended retail price supplied by us is a recommendation only.

You are responsible for setting your own resale price, subject to applicable law and any separately agreed marketplace or promotional conditions.

We do not guarantee:

A particular profit margin.
A particular level of sales.
That a recommended price is suitable for every marketplace.
That competitors will use the same price.
That marketplace fees or advertising costs will remain unchanged.

20. Delivery

Delivery charges and available services are shown at checkout or agreed before the order is accepted.

Delivery dates are estimates unless we expressly agree to a guaranteed delivery service in writing.

We may use third-party delivery providers and may change the provider where reasonably necessary.

Delivery is completed when the parcel is:

Delivered to the stated address.
Left in an authorised safe place.
Delivered to a neighbour or reception point where permitted.
Collected from an agreed collection point.

You are responsible for supplying a complete and accurate delivery address.

We are not responsible for delay, loss or failed delivery caused by incorrect or incomplete information supplied by you.

21. Delivery delays

We will take reasonable steps to dispatch orders within the estimated production period.

We are not responsible for delays caused by events outside our reasonable control, including:

Delivery-provider disruption
Severe weather
Industrial action
Customs delays
Transport disruption
Power or internet failure
Equipment breakdown
Material shortages
Fire, flood or other emergency
Government action
War, terrorism or civil disturbance

Where a delay occurs, our liability will be limited as described in these terms.

You should not promise your customer a guaranteed delivery date unless we have expressly confirmed that date in writing.

22. International orders

You are responsible for checking whether products may lawfully be imported, sold and used in the destination country.

International orders may be subject to:

Customs inspection
Import duties
Local taxes
Handling charges
Delivery delays
Documentation requirements

Unless expressly stated otherwise, the recipient is responsible for import charges.

We are not responsible where an international parcel is delayed, rejected, returned, seized or destroyed because of local laws, unpaid charges or incorrect information supplied by you.

Additional postage and costs may apply if an international parcel is returned and you request redelivery.

23. Risk and ownership

Risk of loss or damage normally passes to you when the order is delivered to the address supplied or collected by the recipient.

Ownership of the products will not pass to you until we have received full cleared payment for the relevant order.

Until ownership passes, you must not pledge or use the products as security.

This clause does not affect a valid claim for products damaged or lost during delivery under our Returns, Refunds and Cancellation Policy.

24. Cancellations, returns and refunds

Cancellations, damaged products, faulty goods, incorrect items, delivery claims and refunds are handled under our Returns, Refunds and Cancellation Policy, which forms part of these terms.

Personalised, printed and made-to-order products cannot normally be cancelled or returned because you or your customer changes their mind.

Cancellation is not guaranteed once production has started.

No product should be returned without our prior written authorisation.

25. Inspection and reporting problems

You must inspect the products, or ask the recipient to inspect them, promptly after delivery.

Damage, faults, shortages or incorrect products must be reported within the period stated in our Returns, Refunds and Cancellation Policy.

You must provide reasonable evidence, which may include:

Photographs of the product.
Photographs of the packaging.
Photographs of the delivery label.
The order number.
A description of the issue.
Confirmation of the quantity affected.

You must retain the product and packaging until we confirm whether they are required for inspection or return.

Failure to provide reasonable evidence may prevent us from verifying or accepting a claim.

26. Product safety and use

You are responsible for ensuring that products are marketed and used appropriately.

You must pass on any relevant warnings, care instructions or product information to your customers.

Products must not be advertised for a use that we have not approved or that is inconsistent with their materials, construction or description.

You are responsible for checking whether additional labelling, warnings or compliance requirements apply in the country or marketplace where you resell the products.

27. Website availability

We aim to keep the website available but do not guarantee continuous or uninterrupted access.

We may temporarily suspend access for:

Maintenance.
Security updates.
Technical problems.
Service improvements.
Events outside our reasonable control.

We are not responsible for losses arising solely from temporary website unavailability where we have taken reasonable steps to restore the service.

28. Acceptable use

You must not:

Attempt to gain unauthorised access to the website.
Introduce malware or harmful code.
Scrape or copy website content without permission.
Interfere with the website’s operation.
Use automated ordering systems without approval.
Circumvent account restrictions.
Use another business’s account without authority.
Make fraudulent orders or payment disputes.
Misuse product images, descriptions or pricing information.

We may suspend or restrict access where necessary to protect the website, our business or other users.

29. Confidential information

Each party must keep the other party’s confidential business information secure and use it only for the purpose of performing the contract.

This obligation does not apply to information that:

Is already publicly available through no breach of these terms.
Was lawfully known before disclosure.
Is received lawfully from another source.
Must be disclosed by law, a court or a regulator.

We may use subcontractors and service providers where reasonably necessary to operate the website, manufacture products, process payments and fulfil orders.

30. Data protection

Each party must comply with applicable data-protection law.

Where you provide a recipient’s personal information, you confirm that:

You have a lawful basis for providing it.
You have given any required privacy information.
The information is accurate.
It may lawfully be used to manufacture and deliver the order.

We will use recipient information for order fulfilment, delivery, support, fraud prevention and legal compliance.

Further information is contained in our Privacy Policy.

You must not use our contact details or any information received from us for unsolicited marketing.

31. Third-party services

The website may rely on third-party services, including:

Payment providers.
Ecommerce platforms.
Hosting providers.
Delivery providers.
Email and notification services.

We are not responsible for separate services supplied directly to you by a third party.

Links to external websites do not mean that we endorse or control those websites.

32. Limitation of liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Any liability that cannot legally be excluded or limited.

Subject to the above, we will not be liable for:

Loss of profit.
Loss of sales or revenue.
Loss of business.
Loss of anticipated savings.
Loss of opportunity.
Loss of goodwill or reputation.
Marketplace penalties.
Advertising costs.
Compensation voluntarily paid to your customer.
Indirect or consequential loss.
Loss arising from inaccurate artwork or delivery information supplied by you.
Loss caused by promises you make to your customer that we have not approved.

Our total liability arising from an order will not normally exceed the amount paid to us for the affected order.

Any exclusion or limitation applies only to the extent that it is reasonable and permitted by law.

33. Your responsibility for claims

You will be responsible for reasonable losses, liabilities and costs we incur because:

Artwork supplied by you infringes another person’s rights.
Information supplied by you is unlawful or misleading.
You use our products or content in a way not authorised by these terms.
You breach applicable consumer, advertising, marketplace or data-protection law.
You make unauthorised claims about a product.
You materially breach these terms.

This does not make you responsible for losses caused by our own negligence, breach of contract or unlawful conduct.

34. Events outside our control

We will not be in breach of contract for delay or failure caused by an event outside our reasonable control.

We will take reasonable steps to reduce the effect of the event and resume performance.

If an event substantially prevents us from fulfilling an order, we may cancel the affected part of the order and refund any amount paid for products we cannot supply.

35. Suspending or terminating the service

You may stop using the website at any time, subject to payment of outstanding sums and completion of orders already accepted.

We may suspend or terminate your account where:

Payment is overdue.
You materially breach these terms.
Fraud or unlawful activity is suspected.
Your use creates a security risk.
You repeatedly submit unreasonable or abusive claims.
You misuse our intellectual property.
Continuing the relationship could expose us to legal or financial harm.

Where reasonably possible, we will explain the reason and allow a reasonable opportunity to resolve a remediable breach.

Termination does not affect:

Rights that arose before termination.
Outstanding payment obligations.
Orders already in production.
Clauses intended to continue after termination.

36. Communications

We may contact you using the email address, telephone number or account details you provide.

You are responsible for keeping these details current and checking messages relating to your account and orders.

An email will normally be treated as received when sent, unless the sender receives a delivery-failure notification.

Formal legal notices should be sent by email and, where appropriate, by tracked post to the address stated at the beginning of these terms.

37. Changes to these terms

We may update these terms to reflect:

Changes in law.
Changes to our products or services.
Changes in technology.
Changes required by payment or delivery providers.
New security or fraud-prevention requirements.

Updated terms will apply to orders placed after the updated version is published.

Changes will not normally alter an order already accepted unless:

The change is required by law.
It does not materially disadvantage you.
You agree to the change.

The date at the top shows when these terms were last updated.

38. Transfer of rights

You may not transfer your rights or obligations under an order without our written permission.

We may transfer our rights or obligations to another business as part of a sale, restructuring or transfer of our business, provided that this does not materially reduce your contractual rights.

39. No partnership or agency

Nothing in these terms creates a partnership, joint venture, employment relationship, franchise or agency relationship between us.

You do not have authority to:

Enter into contracts on our behalf.
Make promises on our behalf.
Create liabilities in our name.
Represent yourself as our employee or agent.

40. Entire agreement

These terms, together with the policies incorporated into them and the details of the accepted order, form the agreement between us.

You confirm that you have not relied on a statement or promise that is not included in the agreement, except that this clause does not exclude liability for fraud or fraudulent misrepresentation.

41. Waiver

If either party does not immediately enforce a right under these terms, that does not mean the right has been waived.

A waiver is effective only where it is clearly given and applies only to the particular circumstances for which it was given.

42. Severability

If any part of these terms is found to be unlawful or unenforceable, that part will be removed or limited to the minimum extent necessary.

The remaining terms will continue in effect.

43. Third-party rights

Unless expressly stated otherwise, no person other than you and Inkcognito Printing Ltd has a right to enforce these terms.

Your customer or delivery recipient is not a party to the contract between you and us.

44. Governing law and courts

These terms and all orders are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction over disputes arising from these terms or an order.

Before beginning court proceedings, both parties should attempt to resolve the dispute through direct communication and reasonable negotiation.

45. Contacting us

Questions, complaints and legal notices may be sent to:

Inkcognito Printing Ltd
Unit Mo33, Maesbury Road
Oswestry
England
SY10 8GA

Email: inkcognitoprint@gmail.com

Please include your account email and relevant order number when contacting us about an order.